Merseyflow.co.uk is the official website of our tolling partner and the only place you can register online to get discounts on tolls/charges or monthly passes to cross the Mersey Gateway and Silver Jubilee bridges.
This also applies to people who live in Halton – where eligible local residents can make as many trips as they like at no extra cost but only if they are successfully registered with the Local User Discount Scheme (LUDS) via merseyflow (fees apply when registering).
WAYS TO PAY
You can pay up to 12 months before you cross the Mersey Gateway or Silver Jubilee bridges or until 11.59pm the day after you cross. If you don’t pay on time you will receive a Penalty Charge Notice of up to £60.
You can pay for journeys across both the Mersey Gateway Bridge and Silver Jubilee Bridge via the following payment channels:
- using the Quick Pay App on your Apple or Android smartphone – download at www.merseyflow.co.uk/quick-pay-app.
- online at www.merseyflow.co.uk (24 hours a day, 7 days a week).
- by phone on 01928 878 878 (available Monday – Friday 8am-8pm, Saturday – Sunday and bank holidays 9am-6pm). Outside of these opening hours payment can
be taken. 24/7 using the automated service on the same number. - in person at merseyflow’s walk-in centre at Howard Court, Manor Park, Runcorn, WA7 1SJ between Monday – Friday 9am-7pm, Saturday – Sunday and bank
holidays 9am-6pm. - at one of 10,000 Payzone outlets across the UK.
You will need to give your vehicle registration details when you pay.
CHANGES TO TOLL CHARGES AND SCHEME DETAILS – APRIL 2025
On 1 April 2025, amendments to the toll charges, Penalty Charge Notices and the Merseyflow Terms & Conditions became effective.
The changes, which are summarised below:
- represent the first increase in toll charges in seven and a half years since the Mersey Gateway Bridge opened
- mean toll charges have increased by less than the cumulative RPI inflation rate – which has already reached 40% – since the Mersey Gateway Bridge opened
in 2017.
- Toll charges increased by 20% with the price of monthly passes and discounted journeys for registered customers increasing by similar amounts.
The toll charges and costs for different plan and vehicle types that came into effect from 1 April 2025 are shown below.
- Local User Discount Scheme (LUDS) plan – the cost of an annual LUDS plan increased by 20% to £12 per year. However, there is a discount to £10 to renew the LUDS plan each year for those eligible Halton residents who renew via auto renewal and set up auto payment.
Any eligible Halton resident can sign up for auto renewal / auto payment today by logging into their merseyflow account and updating their details.
- Penalty Charge Notices – PCN rates have increased from £40 to £50. Anyone who pays within 14 days is eligible for a discounted PCN rates which are chargeable at £25. Charge certificates have increased from £60 to £75.
There are no changes to enforcement fees, as these are set by a separate piece of government legislation.
Unregistered customers who receive a PCN for the first time after 1st April 2025 and pay within 14 days, can use their initial discounted £25 PCN fee to open an account with merseyflow and have their PCN cancelled. This will enable them to have discounted crossings in the future.
- Timetable for proposed future changes to toll charges – plans for future changes to toll charges will be made once every three years unless there are exceptional circumstances that require more frequent changes.
You can read full details of all changes that took place from 1st April 2025 on the merseyflow website.
Our summary of changes document contains full details all of the changes that took place from 1st April 2025.
FURTHER INFORMATION
Halton councillors approved the series of scheme changes at a full council meeting on Monday 10 February 2025.
You can access the papers and read more details on the Halton Borough Council website.
In November 2024 a consultation was held around these proposals and the adoption of an updated Road User Charging Scheme Order (RUCSO), which is the legal document that sets out the toll charges.
You can read more about the financial background to the project on our Project Finances page.